Privacy Policy – Turbo Station

Privacy Policy – Turbo Station Last updated: 15/08/2026 Turbo Station values the privacy of its users. This Privacy Policy explains how we collect, use, store, and protect your personal data when using our application and electric vehicle charging services. The personal data processed on the platform is the responsibility of Turbo Station Recargas Automotivas LTDA, CNPJ 54.235.881/0001-59 (data controller). By using the Turbo Station application, you agree to the practices described in this Policy. 1. Data We Collect When you register and use the platform, we collect the following data: • Registration data: full name, CPF (tax ID), e-mail, phone number. • Payment data: information required to process payments via credit card or Pix. Transactions are processed by Pagar.me; Turbo Station does not store your card data. • Usage data: charging history, amounts, stations used, usage times. • Location data: device geolocation to display nearby charging stations (only when authorized by the user). • Vehicle data: vehicle identifiers provided by the user or required for features such as automatic charging start. • Device data: model, operating system, app version, push notification identifiers. • Ad measurement data (optional): only if you enable Ad measurement, limited app usage events and an advertising identifier. See section 10. 2. How We Use Your Data We use your personal data to: • Operate and maintain the charging service. • Process payments and manage credits. • Send notifications about charging status, app updates, and promotions. • Display nearby charging stations based on your location. • Prevent fraud and ensure platform security. • Comply with legal and regulatory obligations. • Issue service invoices (NFS-e) when applicable. • Measure the effectiveness of our advertising campaigns, only with your specific consent (section 10). 3. Data Sharing Turbo Station does not sell your personal data. We may share information with: • Payment processors: Pagar.me, to facilitate credit card and Pix transactions. • Station owners: minimum data necessary for the operation and management of third-party charging stations using the platform. • Public authorities: when required by law, court order, or applicable regulation. • Service providers: companies that assist in platform operation (hosting, monitoring, sending notifications, invoice issuance), always under confidentiality obligations. • Meta Platforms, Inc.: only if you enable Ad measurement, and only the events described in section 10. 4. Storage and Security Your data is stored on secure servers with encryption and appropriate access controls. We adopt technical and organizational measures to protect your data against unauthorized access, loss, destruction, or alteration. No system is 100% secure. In the event of a security incident that may affect your data, we will take appropriate measures and notify users and authorities as required by the LGPD. 5. Your Rights (LGPD) In accordance with the Brazilian General Data Protection Law (Law No. 13,709/2018), you have the right to: • Confirm the existence of processing of your data. • Access your personal data. • Correct incomplete, inaccurate, or outdated data. • Request anonymization, blocking, or deletion of unnecessary data. • Request data portability to another service provider. • Revoke consent at any time. • Request deletion of personal data processed based on consent. To exercise these rights, contact us at suporte@turbostation.com.br. 6. Data Retention Your data will be retained as long as your account is active or as necessary to fulfill legal obligations, resolve disputes, and enforce our agreements. After account deletion, some data may be retained for up to 5 years to comply with tax and legal obligations. 7. Minors' Data The Turbo Station platform is intended for users aged 18 and over. We do not intentionally collect data from minors. 8. Geolocation Location data collection is optional and depends on your authorization. You can disable location sharing in your device settings at any time. 9. Notifications We may send push notifications related to charging sessions, promotions, and service updates. You can manage your notification preferences directly in the app or in your device settings. 10. Ad Measurement If you enable Ad measurement, we share limited app usage events with Meta Platforms, Inc. in order to measure the effectiveness of our advertising campaigns. This sharing is optional and disabled by default. Accepting the Terms of Use does not enable Ad measurement: it depends on separate, specific consent, offered during registration and always available in the app. • What is sent: app usage events (completed registration, station search, station view, payment method added, checkout started, charger selected, charging started, and charging completed), the amount in BRL and the energy (kWh) of the completed charging session, and app install campaign data. • Advertising identifiers: on Android, the Advertising ID (AAID). On iOS, the IDFA, only if you allow tracking in the system's own prompt (App Tracking Transparency) — if you do not allow it, no advertising identifier is collected, and the app remains fully usable. • What is never sent: name, e-mail, phone, CPF, card data, precise location, vehicle identifiers, coupons, or the text of your searches. Station, connector, and transaction identifiers are converted into irreversible codes (SHA-256 hash) before leaving the application. You can enable or disable Ad measurement at any time under Profile → Settings → Privacy and measurement. When disabled, we stop sending new events and turn off advertising identifier collection. This section applies only to the Turbo Station application. The white-label applications operated on the same platform do not have this integration. 11. Account Deletion You can delete your account directly in the application, in the profile area. After deletion, your data will be erased or anonymized, except for the legal retentions described in section 6. 12. Changes to this Policy This Privacy Policy may be updated periodically. The most recent version will always be available in the application and at https://www.turbostation.com.br/privacy. Continued use of the app after changes implies acceptance of the new conditions. 13. Contact For questions, requests, or to exercise your rights: 📧 E-mail: suporte@turbostation.com.br 📞 WhatsApp: +55 (61) 99523-9220