Terms of Use – Turbo Station

Terms of Use – Turbo Station App Last updated: 17/09/2025 Welcome to the Turbo Station app. By registering and using our services, you agree to the terms below. We recommend that you read carefully before continuing. 1. Acceptance of Terms By creating your account and using the app or our charging stations, you declare that you have read and agree to these Terms of Use and our Privacy Policy. If you do not agree, do not use the Turbo Station app or chargers. 2. Registration and Account To use the app, you must create an account with name, CPF, email, phone and payment method (credit card or Pix). The app cannot be used without registration. You are responsible for keeping your information correct and updated. The account is personal and non-transferable. 3. Use of the App and Stations The app allows you to buy credits and use available charging stations. When using a station, you must park correctly and respect local signage. Using the charger is like a temporary rental of the equipment, and must be done with care. Any accident, vehicle damage or problem caused by misuse, improper use, incorrect parking or failure to follow instructions is the sole and exclusive responsibility of the user. Turbo Station is not responsible for any damage to the vehicle, whether electrical, mechanical or structural, resulting from the use of the charging stations, except in cases of proven equipment defect. The user declares that their vehicle is in adequate condition to receive electric charging and assumes full responsibility for pre-existing problems in the vehicle's electrical system. 4. Payments and Credits Charges are prepaid. Credits are purchased by credit card or Pix. Credits do not expire and remain available until used. Your card data is not stored by Turbo Station. Transactions are processed by Pagar.me with complete security. 5. Cancellations and Refunds You can request a full refund of purchased and unused credits. The request must be made to our support within 7 days of purchase. If credits have already been used, there is no partial refund. If you interrupt charging before completion, unused credits remain in your account. 6. User Responsibilities Use the charger correctly and ensure the safety of your vehicle. Do not commit fraud, such as improperly disputing payments. The user is fully responsible for any damage caused to Turbo Station equipment, including chargers, cables, connectors and other components, whether through misuse, vandalism, negligence or improper use. In case of damage to equipment, Turbo Station reserves the right to charge the responsible user for repair or replacement costs. The user assumes full responsibility for any damage, loss or harm to their vehicle during or after using the charging stations, except in cases of proven equipment defect. In case of misuse, fraud or non-compliance with these Terms, Turbo Station may block your account or apply penalties, including removal of irregularly obtained credits. 7. Turbo Station Responsibility Turbo Station guarantees that its stations are suitable for normal operation. The company is only responsible for damages provably caused by equipment defects, subject to a technical report proving the failure. We are not responsible for external failures, such as power, internet, user misuse, traffic accidents, or any vehicle damage resulting from pre-existing problems in the vehicle's electrical system. We do not guarantee 100% availability of stations, as there may be maintenance or technical failures. Turbo Station's maximum liability, under any circumstances, is limited to the value of credits purchased by the user and not used. 8. Privacy and Data Protection Your personal data is treated in accordance with the General Data Protection Law (LGPD). We use your data for service operation, sending notifications and communications about the app. We may collect geolocation to indicate nearby stations. We do not share your data with third parties, except for legal obligation or future Terms updates, which will be previously communicated. 9. Communications and Notifications We may send push notifications, emails or messages related to service operation, news or promotions. You can manage your notification preferences directly in the app. 10. Fraud, Blocking and Penalties Accounts that perform suspicious or fraudulent transactions may be suspended or blocked. Examples: improper use of credit card, multiple disputes without reason, app manipulation. Credits obtained irregularly may be cancelled. 11. Terms Updates The Terms of Use may be updated at any time. The latest version will always be available in the app. Continuing to use the app after the update means agreeing to the new conditions. 12. Account Deletion The user can delete their account directly in the app. Even after deletion, some data may be retained by Turbo Station to comply with legal and regulatory obligations. 13. Forum and Legislation These Terms are governed by Brazilian laws. To resolve any disputes, the forum of the District of Águas Claras – DF is elected, with waiver of any other, however privileged it may be. 📞 24h Support via WhatsApp: (61) 9 9854-7417 📧 Email: mail@turbostation.com.br